Why have I received a letter from a debt collection agency?
When you travel on a toll road without a valid pass or account, a toll notice requesting payment for your trip plus additional admin fees will be sent to the registered owner of the vehicle.
If this first notice goes unpaid, a follow-up final toll notice is then issued.
When we send a final toll notice, you have 14 days to pay the full amount.
Unless you pay, or an alternative arrangement is made within this time, the debt may be referred to one of our debt collection agencies.
The following debt collection agencies have been authorised to act on our behalf:
| Collection agency | Phone |
|---|---|
| Collections House | 1300 241 743 |
| Credit Solutions | 1300 873 265 |
| Dun & Bradstreet | 1300 734 806 |
| NCML | 1300 195 848 |
| Probe Collections | 1300 177 623 |
| Recoveries Corp | 1300 135 017 |
If you receive a letter from Tollaust Pty Ltd (Tollaust) and one of the above collection agencies, please pay the total amount owing or call the agency listed in the letter immediately to discuss your payment options.
If you are having difficulty paying, our debt collection partners can work with you to negotiate settlement terms or tailor a repayment plan that works for you. Their staff include trained financial counsellors who can help negotiate a reasonable and manageable amount for you to pay.
