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  • How do I remove a tag holder from my vehicles windscreen?
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Why have I received a letter from a debt collection agency?

When you travel on a toll road without a valid pass or account, a toll notice requesting payment for your trip plus additional admin fees will be sent to the registered owner of the vehicle.

If this first notice goes unpaid, a follow-up final toll notice is then issued.

When we send a final toll notice, you have 14 days to pay the full amount.

Unless you pay, or an alternative arrangement is made within this time, the debt may be referred to one of our debt collection agencies.

The following debt collection agencies have been authorised to act on our behalf: 

Collection agency  Phone
Collections House 1300 241 743
Credit Solutions 1300 873 265
Dun & Bradstreet 1300 734 806
NCML 1300 195 848
Probe Collections 1300 177 623
Recoveries Corp 1300 135 017

If you receive a letter from Tollaust Pty Ltd (Tollaust) and one of the above collection agencies, please pay the total amount owing or call the agency listed in the letter immediately to discuss your payment options.

If you are having difficulty paying, our debt collection partners can work with you to negotiate settlement terms or tailor a repayment plan that works for you. Their staff include trained financial counsellors who can help negotiate a reasonable and manageable amount for you to pay.

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Categories

  • Buying a pass
  • Payments, tolls & fees
  • Tags & holders
  • Toll notices
  • Managing my account
  • Using toll roads
  • Opening an account
  • M5 Cashback Scheme
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How to install a tag 

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.
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Linkt and Linkt Sydney are trade marks of Transurban Limited used under licence by Tollaust Pty Ltd ABN 37 050 538 693.

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