I’ve received an email or SMS reminder about an unpaid toll notice. Is this a scam?
No this is not a scam. If you travel on a toll road without a valid toll account or pass, a toll notice requesting payment for your trip plus additional admin fees is posted to the registered owner of that vehicle. If the first toll notice goes unpaid, you'll be be posted a final toll notice, with an additional fee.
If your toll notice or final toll notice isn't paid by the due date, you'll receive an email from the list of senders below or SMS from 'Overdue toll notice' about your overdue toll notice payment.
| Road | Email sender |
|---|---|
| Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, Military Road E-Ramp, M5 South-West Motorway | tollnoticereminder@nsw.linkt.com.au |
| NorthConnex | tollnoticereminder@email.northconnex.com.au |
| WestConnex M4, WestConnex M8, M5 East Motorway | tollnoticereminder@email.westconnex.com.au |
| Westlink M7 | Tollnoticereminder@email.westlinkm7.com.au |
These communications relate to unpaid travel on the Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, Military Road E-Ramp, M5 East Motorway, M5 South-West Motorway, NorthConnex, WestConnex M4, WestConnex M8 and Westlink M7 and will be sent to you using contact details linked to your NSW registration. Transport for NSW (TfNSW) provided your contact details to us in accordance with clause 133 of the Road Transport (Vehicle Registration) Regulation 2017 (NSW) and clause 104A of the Road Transport (Driver Licensing) Regulation 2017 (NSW) and we use these contact details in accordance with the Transurban Privacy Policy. If you need to update these contact details, please contact TfNSW directly.
Legitimate overdue toll notice reminder emails and SMS’ from Linkt for travel on these toll roads will refer you to the Linkt website (linkt.com.au/late) or the Linkt mobile app to search and pay for overdue toll notices. These communications will never ask you to provide personal information or payment details by reply email or SMS.
If think you've received a scam, spam or phishing email posing as Linkt or a toll road operator, you can report it via the Report a security issue form.
