My account is suspended. How do I reactivate it?
If your account balance falls below $0, it will be suspended. When this happens, an $11 suspension fee which will be charged to your account. To reactivate your account, you'll need to top it up to a positive balance of at least $20.
For example, your account might have a balance of -$5. Once the $11 suspension fee is applied, your balance will be -$16. To reach a positive balance of $20, you'll need to top up with $36.
If you continue to travel on toll roads while your account is suspended, you’ll be issued with toll notices and charged additional fees.
Avoiding additional fees is easy. Make sure your account stays active by topping up when your balance is low. When your balance is low your tag emits 3 beeps or a short trill.
You can also switch to auto top-ups, so you can set and go.