Where is my trip? It's not showing in my LinktGO app.
To see your trips in real time, for app versions 2.32.0 and above, launch LinktGO and turn the Real Time Tracking Switch (located in the top right of your screen) to ON before every new toll trip. For lower app versions, open the app, tap GO and keep the app open until you've arrived (in the background is okay).
Also, make sure the app has access to your device location (allow location permission when prompted or do this in your device settings).
In some instances, the LinktGO app may not be able to detect your GPS location in real time, which means it won't notify you of a trip right away.
If this happens, the trip will be sent to you as a Delayed Detection notification within a week of taking the trip.
Here are some of the reasons why the app might not be able to detect your location:
- The Real Time Tracking Switch wasn't ON during your trip
- Location permission isn't enabled for LinktGO
- Locations Services on your phone were turned off
- Your phone wasn't with you in the car
- Your phone battery was flat
- Bad weather
- The vehicle you were travelling in had a metallic windscreen
As long as you aren't blocked (due to previous overdue trips) and the vehicle you were travelling in was correctly registered to LinktGO at the time of the trip, you won't get a toll notice.
If you chose Already travelled? when registering, any trips taken prior to registration and within the Already travelled? allowable time frame will be sent within a week as Delayed Detections. If you travelled prior to the allowable time frame, you won't receive your trips in LinktGO. Learn more
