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    Accounts and passes
    • Open an account
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    • Explore the LinktGO app
    • Help me choose
  • Pay for tolls
  • Using toll roads
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    • How to pay for travel
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    • About Sydney toll roads
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  • How do I remove a tag holder from my vehicles windscreen?
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  • How do I install a tag in a car?
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What can the TCO Tolling Customer Ombudsman help me with?

The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction. 

The Ombudsman will:

  • work with both you and Linkt to investigate your complaint
  • propose a solution

It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.

The Ombudsman cannot manage complaints that:

  • have not been first raised with our Customer Care Group and Customer Resolutions teams
  • relate to infringement notices issued by the Authorities
  • arose before 1 August, 2006
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Categories

  • Buying a pass
  • Payments, tolls & fees
  • Tags & holders
  • Toll notices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Cashback and rebates
  • LinktGO app
  • Security and fraud

How to install a tag 

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.
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Linkt and Linkt Sydney are trade marks of Transurban Limited used under licence by Tollaust Pty Ltd ABN 37 050 538 693.

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