Managing my account - Linkt

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Managing my account

Account updates

How do I reactivate a suspended account? Updating your contact details Adding, removing and updating vehicles Add a car to your account after you've travelled Closing your account Why is my account suspended? Closing the account of someone who has died What to do if you are selling or have sold your vehicle How do I change my licence plate number? How do I change my name or title? What are the standard licence plate number patterns for each state? How can I check my licence plate number? Why did Linkt send me an email asking if I’ve sold a vehicle?

Account balances & payments

Minimum payment amounts to reactivate an account Updating an expired credit card Check your account balance Set up auto payments Update payment details Download your travel and payment history Viewing statements online Switch to direct debit Why can't I see my recent trips? How do I top up my account? What is a low balance alert? How can I switch from auto to manual payments?

Usernames, PINs & passwords

Account PIN Choosing a username Using an account number or email as a username Changing your username Usernames and shared accounts Access multiple accounts with one username

Login issues

Trouble logging in Login details Forgotten username Forgotten password I see a blank white screen after I log in I can’t enter my details when using ‘Find my username’

Commercial accounts

Add, delete or replace a contact person Export a vehicle and tag summary Remove a vehicle Download trip history Transurban Invoice Manager (TIM) Allocate and deallocate tags to vehicles Bulk vehicle upload Add a vehicle to a Commercial account How do I order a replacement tag for my Commercial account?

Linkt app

About the Linkt app Enabling push notifications I don't have an Apple or Android device Can I use the app while driving? Paying a toll invoice or notice Do I need a Linkt account to use the app? Can I use the app on a tablet device? Why does the app want to access my camera? Using the app with a suspended account I don’t have an email or phone number on my account. Can I still use the app? Uninstalling the app Locked out of the app Does the app use mobile data?

Changing from CityLink to Linkt

Do I need to close my CityLink account and open a new Linkt account? Will my account number change? Do I need to update my details? Will my access details to log in online remain the same or do I need to create new login details? Will the direct debit I had with CityLink continue or do I need to set up a new direct debit with Linkt? Will my CityLink tag still work or will you be sending me a new Linkt tag? I have BPAY auto configured, do I need to set up a new BPAY with new biller code and reference number?

Categories

How to install a tag

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.

Operated by

Linkt and Linkt Melbourne are trade marks of Transurban Limited used under licence by CityLink Melbourne Limited ABN 65 070 810 678.