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How can we help?
Find answers to common questions

Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

What should I do if I've travelled on a toll road?

If you've travelled on a Melbourne toll road, you can:

  • buy a pass
  • open an account

after you travel, so long as you do so within the required time frames.

For a pass, you have until midnight on the fifth day after you travelled.

For an account, how far back you can cover your travel depends on your product and where you've travelled. Use the table below to calculate how many days back you are covered for (up until midnight) when you open an account or add a vehicle to an existing account.

Region Account Roads Days covered
Victoria Everyday account Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, M5 East, M5 South-West, NorthConnex, WestConnex M4, WestConnex M8, Westlink M7 in New South Wales 10 days
CityLink in Victoria 10 days
All roads in Queensland 9 days
Access account CityLink in Victoria 10 days
EastLink in Victoria 3 days
New South Wales Tag & Tagless account Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, M5 East, M5 South-West, NorthConnex, WestConnex M4, WestConnex M8, Westlink M7 in New South Wales 10 days
CityLink in Victoria 10 days
All roads in Queensland 9 days
Queensland Tag & Tagless account All roads in Queensland 9 days
CityLink in Victoria 9 days
Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, M5 East, M5 South-West, NorthConnex, WestConnex M4, WestConnex M8, Westlink M7 in New South Wales 9 days

If you don't cover your travel within these time frames, you'll be charged additional fees. When this happens, a toll invoice will be sent to the vehicle’s registered owner for each trip made on a toll road more than 10 days ago. How to pay a toll invoice.

If you receive a toll invoice, you can save on fees by opening an account and transferring the toll notice to your new account.

Learn more about tolling

Watch these short videos to find out more about how tolling works and which Linkt product may be right for you.

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Categories

  • Buying a pass
  • Payments, tolls & fees
  • Tags & holders
  • Toll invoices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Taxi accounts
  • Security and fraud

How to install a tag 

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.
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Linkt and Linkt Melbourne are trade marks of Transurban Limited used under licence by CityLink Melbourne Limited ABN 65 070 810 678.

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