I travelled without my tag
If you forget your tag or it doesn’t beep, you can add the taxi to your account after you’ve travelled. The trips will be charged to your account and you’ll avoid a toll invoice. This is called backdating, but there are time limits to how far you can backdate your travel.
Log in to the vehicles section of your account, or go to the My account screen on the app and select Add another vehicle. When setting a start and end time, you’ll be able to choose a start date up to 7 days in the past. If you don’t cover your travel within this time frame, a toll invoice will be issued.
Backdating does not cover travel made on EastLink or provide access to Melbourne Airport. A small no tag in vehicle fee will apply to each trip. To avoid this, install your tag correctly at the start of every shift.
You can avoid toll invoices and fees and ensure continued access to Melbourne Airport by keeping your account topped up or switch to auto top up.