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How can we help?
Find answers to common questions

Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

How do I avoid card surcharges?

Avoid the Payment Card Surcharge – switch to a fee free payment option

If you have a credit or debit card linked to your account for auto top up or auto payments, you will be charged a Payment Card Surcharge for every transaction. You can avoid this fee by switching to direct debit from your nominated bank account.

The Payment Card Surcharge is a straight pass through of costs from our financial institution and relates to all account and pass payments made with a VISA, MasterCard, American Express or Diners Club credit or debit card. The surcharge won’t apply to toll invoice payments. Find out more about fees.

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Accounts
Follow these instructions to switch your auto top up or auto payment from a credit card payment to direct debit.

  1. Log in to your account.
  2. Select Payment details from the menu.
  3. Confirm your payment/top-up amount.
  4. Confirm your payment/top-up trigger amount.
  5. Select the Bank account tab.
  6. Enter your account name, BSB and account number.
  7. Read and accept the Direct Debit Service Agreement.
  8. Click the button to save.
  1. Tap on My Account.
  2. Select Payment details.
  3. Tap on Auto top-up payment method.
  4. Select Bank account.
  5. Enter your account name, BSB and account number.
  6. Read and accept the Direct Debit Service Agreement.
  7. Tap Save.

After you’ve completed these steps we’ll send you an email to confirm that your auto payment details have been updated.

If you’d prefer, you can also make fee free payments using BPAY or in person at a participating retailer.

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Related articles

What are the payment card surcharges

Categories

  • Buying a pass
  • Payments, tolls & fees
  • Tags & holders
  • Toll invoices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Taxi accounts
  • Security and fraud

How to install a tag 

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.
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Linkt and Linkt Melbourne are trade marks of Transurban Limited used under licence by CityLink Melbourne Limited ABN 65 070 810 678.

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