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How can we help?
Find answers to common questions

Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

I have an account but I received a toll invoice or notice

You may have received a toll invoice or notice if:

  • you were driving a car that hasn't been added to your account
  • your account was suspended at the time of travel
  • your tag is faulty or incorrectly installed
     

Your account may have been suspended if:

  • you didn't made a payment by the due date
  • an auto payment failed

To avoid toll invoices or notices, make sure your account is always topped up and active. If your account balance is low, your tag will beep 3 times as it passes through a toll point. You can check or update your payment details by logging in to your account. If you have difficulty hearing the sounds your tags makes, you can still use a tag. We can send you notifications that give you the same information as a tag beep.

If you have a Commercial account, make sure you pay your monthly statement by the due date to avoid having your account suspended.

Learn more

A toll invoice or notice is a bill for unpaid travel on a toll road. In this video, you’ll learn about why you might receive one and how to avoid it.

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Related articles

How long does it take to receive a toll invoice or notice? What is a toll invoice or toll notice? Advice for deaf or hard of hearing customers using a tag

Categories

  • Buying a pass
  • Payments, tolls & fees
  • Tags & holders
  • Toll invoices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Taxi accounts
  • Security and fraud

How to install a tag 

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.
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Linkt and Linkt Melbourne are trade marks of Transurban Limited used under licence by CityLink Melbourne Limited ABN 65 070 810 678.

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