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How can we help?
Find answers to common questions

Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

What is phishing?

Phishing is a type of online scam where criminals send an email or SMS that appears to be from a legitimate company. It will ask you to provide sensitive information.

This is done by including a link that claims to take you to the company's website. The website is often a clever fake and if information is provided, it will go straight to the criminals behind the phishing attack.

Be aware that Linkt will never:

  • send an email or SMS asking for your personal or financial information, such as your password or credit card details
  • send an email or SMS to reconfirm your mailing address by asking you to click on a link

Signs of a phishing scam

  • Sender's email address or phone number doesn't match your service provider
  • Your email address or phone number is different to the one on your account
  • The brand or logo is slightly different to your normal service provider
  • A link may seem legitimate, but it takes you to a suspicious-looking site, where the branding and design look a bit off
  • The message asks you to share personal information such as credit card details

What you can do

If you receive an email containing a link to log into your Linkt account and you don’t feel comfortable clicking on it, simply log into your Linkt account by visiting the Linkt homepage and then logging in as you normally would. Check that your account details are up to date and make sure that your account is working as expected.

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Related articles

Has your account been hacked? Safety tips How to spot a fraudulent communication More cybersecurity resources Updating an expired credit card Account notifications by SMS, email and in-app Incorrect email address SMS message from Linkt

Categories

  • Buying a pass
  • Payments, tolls & fees
  • Tags & holders
  • Toll invoices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Taxi accounts
  • Security and fraud
  • Rewards

How to install a tag 

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.
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Linkt and Linkt Melbourne are trade marks of Transurban Limited used under licence by CityLink Melbourne Limited ABN 65 070 810 678.

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