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How can we help?
Find answers to common questions

Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

Safety tips

Cyber security is a risk for anyone sharing their personal information online. Treat your personal information with the same caution you would treat your mobile phone—protect it and never leave it in the open where someone can take it.

Protect your information

  • Think before you fill out online forms or subscribe to emails
  • Ask yourself if you really need to give certain information

Think about how your information could be compromised

  • Check your online account and statements regularly to detect any signs of identity theft
  • Be careful who you share your information with

Know what to do in the event of a scam

  • Notify the relevant company if you:
    • see suspicious activity on your account
    • receive a suspicious email, SMS or phone call
  • Change your password immediately

Tips to help protect yourself from scammers

  • Be aware of offers that promise prize winnings—they may not be legitimate competitions or giveaways
  • Type web addresses directly into your browser, navigate to the official app store to download apps, or contact the relevant organisation directly over the phone
  • Regularly check your computer for viruses and spyware to ensure that your system is not being scanned for personal details without your knowledge
  • If you received a suspicious message and are in doubt, delete it
  • Use a strong password for your account and change it at least twice a year

For more information and resources on recognising, avoiding and reporting scams visit:

  • Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams.
  • Stay Smart Online provides information on how to reduce the risk of cyber security threats such as software vulnerabilities, online scams, malicious activities and risky online behaviour.
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Related articles

Has your account been hacked? What is phishing? How to spot a fraudulent communication Our privacy policy

Categories

  • Buying a pass
  • Payments, tolls & fees
  • Tags & holders
  • Toll invoices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Taxi accounts
  • Security and fraud
  • Rewards

How to install a tag 

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.
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Linkt and Linkt Melbourne are trade marks of Transurban Limited used under licence by CityLink Melbourne Limited ABN 65 070 810 678.

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