How do I close or transfer the account of someone who has died?
We understand that in this time of loss you need to manage the affairs of the deceased in a quick and efficient manner. We extend our condolences and our customer care team are here to work with you.
You can choose to either close the account or transfer it into another person's name.
Notify us
To close the account, simply contact us via email, phone or mail and provide the following information:
- your name and contact details
- the name and account number of the deceased
- your instruction to have the account closed
- the reason for the request
If you have access to any tags on the account, we kindly ask that you return them to our Reply Paid address.
To transfer the account to another person, we require you to mail, email, or fax:
- a completed Account Transfer form, which you can download from our website; and,
- a copy of any document that supports the passing of the original account holder. This can be a copy of the death certificate, death notice, or a letter from the executor
You can provide this information by contacting our customer care team, emailing or mailing Linkt using the appropriate details for your city (details below).
Any billing or direct debit arrangements will be cancelled as soon as we commence processing your request.
Contact Linkt
Sydney
Linkt Sydney
Locked Bag 5072
Parramatta
NSW 2150
Brisbane
Linkt Brisbane
Reply Paid 87288
VIRGINIA BC QLD 4014
Melbourne
Linkt Melbourne
Locked Bag 28
South Melbourne VIC 3205
Send back any tags
After you've notified us, please post back any tags associated with the account.
Sydney
Linkt Sydney Return Tags
Reply Paid 90285
South Melbourne
VIC 3205
Brisbane
Linkt Brisbane Return Tags
Reply Paid 91206
South Melbourne
VIC 3205
Melbourne
Linkt Melbourne Return Tags
Reply Paid 87295
South Melbourne
VIC 3205
Please include your:
- full name
- account number
- bank details
If for any reason you can't return the tags, please advise us.
What happens next?
After you've provided the required information and returned any tags associated with the account, our customer care team will process the request and issue a refund cheque (where applicable) to the Estate.
If required, we may contact you via your preferred method to help complete the request.
