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How can we help?
Find answers to common questions

Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

How do I close or transfer the account of someone who has died?

We understand that in this time of loss you need to manage the affairs of the deceased in a quick and efficient manner. We extend our condolences and our customer care team are here to work with you.

You can choose to either close the account or transfer it into another person's name.

Notify us

To close the account, simply contact us via email, phone or mail and provide the following information:

  • your name and contact details
  • the name and account number of the deceased
  • your instruction to have the account closed
  • the reason for the request

If you have access to any tags on the account, we kindly ask that you return them to our Reply Paid address.

To transfer the account to another person, we require you to mail, email, or fax:

  • a completed Account Transfer form, which you can download from our website; and,
  • a copy of any document that supports the passing of the original account holder. This can be a copy of the death certificate, death notice, or a letter from the executor

You can provide this information by contacting our customer care team, emailing or mailing Linkt using the appropriate details for your city (details below).

Any billing or direct debit arrangements will be cancelled as soon as we commence processing your request.

Contact Linkt

Sydney

Linkt Sydney 
Locked Bag 5072
Parramatta 
NSW 2150

customersyd@linkt.com.au

Brisbane

Linkt Brisbane
Reply Paid 87288
VIRGINIA BC QLD 4014

customerbris@linkt.com.au

Melbourne

Linkt Melbourne
Locked Bag 28
South Melbourne VIC 3205

customermelb@linkt.com.au

Send back any tags

After you've notified us, please post back any tags associated with the account. 

Sydney

Linkt Sydney Return Tags
Reply Paid 90285
South Melbourne
VIC 3205

Brisbane

Linkt Brisbane Return Tags
Reply Paid 91206
South Melbourne 
VIC 3205

Melbourne

Linkt Melbourne Return Tags
Reply Paid 87295
South Melbourne 
VIC 3205

Please include your:

  • full name
  • account number
  • bank details

If for any reason you can't return the tags, please advise us.

What happens next?

After you've provided the required information and returned any tags associated with the account, our customer care team will process the request and issue a refund cheque (where applicable) to the Estate.

If required, we may contact you via your preferred method to help complete the request.

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Related articles

Closing your account I want to return my tag

Categories

  • Buying a pass
  • Payments, tolls & fees
  • Tags & holders
  • Toll invoices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Taxi accounts
  • Security and fraud

How to install a tagĀ 

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.
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Linkt and Linkt Melbourne are trade marks of Transurban Limited used under licence by CityLink Melbourne Limited ABN 65 070 810 678.

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