Managing my account

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Managing my account

Account updates

Updating your contact details Adding, removing and updating vehicles Add a car to your account after you've travelled Closing your account Why is my account suspended? Closing the account of someone who has died How do I reactivate a suspended account? What to do if you are selling or have sold your vehicle How do I change my licence plate number? How do I change my name or title? What are the standard licence plate number patterns for each state? How can I check my licence plate number? Why did Linkt send me an email asking if I’ve sold a vehicle? Account notifications by SMS, email and in-app Incorrect email address SMS message from Linkt Direct debit payment failures

Account balances & payments

Updating an expired credit card Check your account balance Set up auto payments Update payment details Download your travel and payment history Viewing statements online Switch to direct debit Why can't I see my recent trips? What is a low balance alert? How can I switch from auto to manual payments? How do I top up my account?

Usernames, PINs & passwords

Account PIN Choosing a username Using an account number or email as a username Changing your username Usernames and shared accounts Access multiple accounts with one username

Login issues

Trouble logging in Login details Forgotten username Forgotten password I see a blank white screen after I log in I have a User ID. Do I need to set up a new username? The new website won’t accept my old account number Creating a username and password Where do I find the account number I need to set up my username? Finding your old User ID I can’t enter my details when using ‘Find my username’

Commercial accounts

Editing a vehicle Remove a vehicle Export a vehicle and tag summary Download trip history Transurban Invoice Manager (TIM) Bulk vehicle upload How do I add a vehicle on a Commercial account? Add, delete or replace a contact person How do I order a replacement tag for my Commercial account?

Linkt app

About the Linkt app Enabling push notifications I don't have an Apple or Android device Can I use the app while driving? Do I need a Linkt account to use the app? Can I use the app on a tablet device? Why does the app want to access my camera? Using the app with a suspended account I don’t have an email or phone number on my account. Can I still use the app? Uninstalling the app Does the app use mobile data?

Categories

How to install a tag

Follow our 3 easy steps to installing your Linkt tag.

How to remove a tag holder

Follow these simple steps to successfully remove a tag holder from your vehicle's windscreen.

What do the Beeps mean

Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.

Operated by

Linkt and Linkt Brisbane are trade marks of Transurban Limited used under licence by Queensland Motorways Management Pty Ltd ABN 86 010 630 921.