Updating your contact details
Adding, removing and updating vehicles
Add a car to your account after you've travelled
Closing your account
Why is my account suspended?
Closing the account of someone who has died
How do I reactivate a suspended account?
What to do if you are selling or have sold your vehicle
How do I change my licence plate number?
How do I change my name or title?
What are the standard licence plate number patterns for each state?
How can I check my licence plate number?
Why did Linkt send me an email asking if I’ve sold a vehicle?
Account notifications by SMS, email and in-app
Incorrect email address SMS message from Linkt
Direct debit payment failures
Updating an expired credit card
Check your account balance
Set up auto payments
Update payment details
Download your travel and payment history
Viewing statements online
Switch to direct debit
Why can't I see my recent trips?
What is a low balance alert?
How can I switch from auto to manual payments?
How do I top up my account?
Trouble logging in
Login details
Forgotten username
Forgotten password
I see a blank white screen after I log in
I have a User ID. Do I need to set up a new username?
The new website won’t accept my old account number
Creating a username and password
Where do I find the account number I need to set up my username?
Finding your old User ID
I can’t enter my details when using ‘Find my username’
About the Linkt app
Enabling push notifications
I don't have an Apple or Android device
Can I use the app while driving?
Do I need a Linkt account to use the app?
Can I use the app on a tablet device?
Why does the app want to access my camera?
Using the app with a suspended account
I don’t have an email or phone number on my account. Can I still use the app?
Uninstalling the app
Does the app use mobile data?