My credit card is expiring. What should I do?
If you only need to change your auto payment card’s expiry date, no action is required. Our system will automatically extend your card expiry by 2 or 3 years. The extension will be applied from the beginning of the next calendar month.
If you try to update your auto payment details while an update to your card's expiry is being applied, you may see an error message.
Most financial institutions will continue to accept auto payments as long as the automatically extended expiry date matches the expiry date on your new credit card.
However, if the expiry month or card number are different on your new card, your auto payments will fail. If this happens and your account balance falls below your trigger amount, we'll send you a low balance alert and your tag will beep multiple times to indicate you need to log in to your account and make a payment. You'll also need to manually update your card details under Edit Automatic Payments.
Any auto payment failure will be highlighted in the auto payments section of the My Account home screen, next to your account balance.
If you need help updating your card details, or if you need to make other urgent changes to your auto payments details and are concerned your travel may not be covered, please contact our customer care team.
