What can the TCO Tolling Customer Ombudsman help me with?
The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction.
The Ombudsman will:
- work with both you and Transurban Linkt to investigate your complaint
- propose a solution
It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.
The Ombudsman cannot manage complaints that:
- have not been first raised with our Customer Care Group and Customer Resolutions teams
- relate to infringement notices issued by the Authorities
- arose before 1 August, 2006