How soon can I travel after opening an account?
For a Tag or Tagless account, your tag will take 7-10 working days to arrive, but you can start travelling right away if you register your vehicle to your account.
Australia Post is experiencing higher demand and ongoing challenges due to COVID-19, and delivery networks to many areas are busier than usual. This may mean some delays, so please allow extra time (up to 3-4 weeks) for your tags to be delivered.
Normally, a video matching fee is charged when you travel without your tag. For new customers, we'll credit any video matching fees for 14 days from the day you open your account. Credits may take up to 4 weeks to appear.
When your new tag arrives, make sure it's installed correctly to avoid incurring any future video matching fees.